We ship nearly anywhere in Canada at an affordable flat fee. When shipping to remote locations there may be an additional ship charge. This is handled on a shipment to shipment basis and we will always contact you prio to shipping for your approval to ship your order.
We do offer promotional Free Shipping on some products perodically. Please not Free Shipping only applies to major cities across Canada and shipping destination that are not considered remote or out of area.
Once your order has shipped, the following approximate delivery times apply. Typical lead times are 1-6 business days for most orders.
Special/Custom orders or out of stock items, please allow 2-3 weeks approximately for delivery.
Tracking information is sent via email once our courier picks up a shipment. Customer Service will send a follow-up email in the event of any shipment delays.
The majority of our orders ship via a courier, typically via Canada Post, FedEx, or UPS, foundations, adjustable beds, and unique considerations including destinations may require your order to ship via a Freight company. Every shipment includes Tailgate Service; the driver will remove the package(s) or skid and leave it on the curb. If your order qualified for Free Delivery, there will be no additional charge for this service.
White-Glove Service is automatically available in the Greater Toronto, Edmonton Metro, and Calgary Areas. This deluxe service is also available to select areas across Canada. White-Glove includes unpacking, assembly, and placement of your new mattress, adjustable bed, or foundation. This service's cost typically starts at $375 within Canada to select cities. Removal of your old mattress is a $50 charge if this service is available in your area. Every White-Glove delivery is a two men professional delivery crew.
If you receive a shipment that appears to be damaged, the shipment must be refused or marked clearly on the delivery receipt when you sign for the shipment. OMASC must be notified within 48 hrs to file a claim. If the delivery receipt or BOL (Bill of Lading) is not marked, we will have no recourse with the freight carriers.
Any shipments refused other than damage will be responsible for both the outbound and return shipping costs. If you need to cancel your order or change it, Contact Us before it leaves our facility. (Please note cancellations only apply if your order qualifies, please see return policy for details).
